Shipping policy
Thank you for shopping with GENMART. We are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for important information regarding order processing, shipping timelines, and delivery.
1. Order Processing Time
All orders are processed within 1 DAYS after payment confirmation.
Orders are processed during business days only (Monday to Friday, excluding public holidays). Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.
Please note that processing times may be slightly delayed during:
- High order volume periods
- Sales or promotional events
- Public holidays
- Unexpected operational delays
2. Shipping Methods
We work with reliable courier and logistics partners to ensure safe and timely delivery of your orders.
Available shipping methods may include:
- Standard Shipping
- Express Shipping
- Cash on Delivery (if applicable)
Shipping options available at checkout may vary depending on your location.
3. Delivery Timeframes
Estimated delivery times are:
- Metro Cities: 3 BUSINESS DAYS
- Other Cities/Towns: 5 BUSINESS DAYS
- Remote Areas: 7 BUSINESS DAYS
Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, weather conditions, or regional restrictions.
4. Shipping Costs
Shipping charges are calculated based on your location, order value, and shipping method selected at checkout.
- Standard Shipping: 60 rs
- Express Shipping: 50 rs
- Free Shipping: Available on orders Above 1,000 rs , if applicable.
Any applicable shipping charges will be displayed before completing your purchase.
5. Tracking Information
Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (if applicable).
Tracking details may take up to 24 HOURS to become active after shipment confirmation.
Customers can use the tracking number provided to monitor their order status through the courier partnerโs website.
6. Delivery Issues & Delays
While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to:
- Courier service disruptions
- Weather conditions
- Incorrect shipping information
- Government restrictions or regional issues
If your order is significantly delayed or marked as delivered but not received, please contact us at rk0417618058@gmail.com within 7 DAYS of the expected delivery date.
We are not responsible for delays caused by incorrect shipping details provided by customers.
7. International Shipping
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GENMART currently:
- Ships internationally to selected countries, OR
- Does not offer international shipping at this time.
If international shipping is available:
- Delivery timelines may vary by destination.
- Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
8. Undeliverable or Returned Packages
If a package is returned to us due to:
- Incorrect address
- Failed delivery attempts
- Customer refusal
Additional shipping charges may apply for reshipment.
9. Contact Us
If you have any questions regarding shipping or your order status, please contact us:
GENMARTย
Email: rk0417618058@gmail.com
Address: INDIA, DELHI
Thank you for shopping with GENMARTย