Refund policy
At GENMART, customer satisfaction is important to us. If you are not completely satisfied with your purchase, weโre here to help. Please read our Return & Refund Policy carefully before making a purchase.
1. Return Eligibility
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in the original packaging
- Include all accessories, tags, manuals, or complimentary items
- Be returned within 3 DAYS of delivery
Returns may not be accepted if:
- The product has been used, damaged, or altered by the customer
- The original packaging is missing
- The return request is made after the allowed return period
2. Return Timeframe
Customers must request a return within 4 DAYS from the date of delivery.
To initiate a return, please contact us at:
rk0417618058@gmail.com
Please include:
- Order number
- Product details
- Reason for return
- Photos/videos if the item is damaged or defective
3. Refund Process
Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 7 TO 14 DAYS.
- Refunds will be issued to the original payment method used during checkout
Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
4. Exchange Policy
We may offer exchanges for:
- Damaged items
- Defective products
- Incorrect items received
- Size replacements (if applicable)
Exchange requests must be made within 4 DAYS of receiving the product.
Product exchanges are subject to stock availability.
5. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact us within 2 DAYS of delivery at rk0417618058@gmail.com.
To help us resolve the issue quickly, please provide:
- Clear photos/videos of the product
- Packaging images
- Order details
After verification, we may offer:
- Replacement
- Exchange
- Full or partial refund
6. Non-Returnable Items
The following items may not be eligible for return or refund:
- Personalized or custom-made products
- Perishable goods
- Gift cards
- Clearance or final sale items
- Hygiene or personal care products once opened
- Digital/downloadable products
Additional non-returnable items may be specified on the product page.
7. Return Shipping Costs
- If the return is due to our error (damaged, defective, or incorrect product), we may cover the return shipping costs.
- For customer preference returns (change of mind, incorrect order placed, etc.), customers may be responsible for return shipping charges.
Original shipping charges are generally non-refundable unless otherwise stated.
8. Cancellations
Orders may only be canceled before they are shipped.
Once an order has been dispatched, cancellation requests may not be accepted.
9. Late or Missing Refunds
If you have not received your refund yet:
1. Check your bank account again
2. Contact your payment provider or bank
3. Wait a few business days for processing
If you still have not received your refund after the expected timeframe, please contact us at rk0417618058@gmail.com.
10. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
GENMARTย
Email: rk0417618058@gmail.com
Address: INDIA, DELHIย
Thank you for shopping with GENMARTย